Cigars
FAQ
Help & Contact
Account Management
- How can I delete my CigarFinder account?
You can delete your account from the My Profile page. Scroll down to Account Management and click "Delete My Account." Type DELETE to confirm. This permanently removes your account, humidor, journal entries, wishlist, and all personal data.
- Can I clear my humidor or journal without deleting my account?
Yes. Visit your My Profile page and use the "Clear Humidor" or "Clear Journal" buttons under Account Management. You can also clear your Wishlist and Recently Viewed history from the same section.
- Does CigarFinder send newsletters or marketing emails?
You can opt in to receive occasional emails about new products, promotions and articles. You can unsubscribe at any time through the link in the email or in your account settings.
- How is my personal data used?
We collect only the information necessary to provide our services, including your humidor collection, journal entries, and wishlist. We do not sell or share your personal data with third parties. Photos you upload are stored securely and only visible to you and site administrators. See our Privacy Policy for full details.
Accuracy & Reporting
- How do you ensure that prices and availability are accurate?
We receive product feeds from our partner retailers and update them multiple times per day. However, inventory levels and prices can change rapidly. Always verify the final price and availability on the retailer’s site before purchasing.
- What should I do if I see an incorrect price or missing product?
Please let us know! Use the “Report an Issue” option on the product page or contact us via the Contact page with details. We investigate all reports and update our listings promptly.
Affiliate Disclosure
- Do you earn commissions from sales?
Yes. CigarFinder partners with licensed retailers and earns a small commission when users click through and make a purchase. This revenue allows us to keep our comparison tools and AI advisor free for users. We never prioritize one retailer over another based on commission – all listings reflect the retailer’s actual price.
- Does this affect the price I see?
No. The prices shown on CigarFinder are the same as those on the retailer’s site. We highlight any available coupons or promotions so you can shop confidently without paying extra.
Age, Legal & Safety
- How does CigarFinder ensure age compliance?
CigarFinder does not sell products directly, but all partner retailers must follow U.S. law. Federal “Tobacco 21” legislation makes it illegal to sell cigars to anyone under 21 and requires photo‑ID checks for buyers under 30. The PACT Act also requires online retailers to register with the ATF, verify buyers’ ages and report sales to state tax agencies.
- Are there shipping restrictions?
Online sales are legal federally, but some states have stricter rules – California bans flavored cigars and requires detailed tax documentation, New York imposes high tobacco taxes, and Utah and South Dakota have complex restrictions. Always check the retailer’s policy and local laws before ordering.
- Is my personal information secure?
Yes. We use SSL encryption and industry‑standard security practices. To shop safely, verify that the retailer has a physical address and uses secure HTTPS protocols, and use secure payment methods.
AI Advisor
- Does CigarFinder offer an AI assistant?
Yes. Our AI Cigar Advisor uses advanced natural language processing and our database of 58,000+ products to recommend cigars based on your preferences — flavor profile, strength, price range, wrapper type, and more. Click the "Ask CigarFinder AI" button on any page to start a conversation. It can also help you find deals, suggest pairings, and answer general cigar questions.
- How does the AI Advisor help me choose a cigar?
Tell the Advisor what you like (e.g., "I want a medium-bodied cigar with a Connecticut wrapper under $10") and it will search our product database to suggest matching options with current prices from multiple retailers. It can also surface relevant coupons or bundle deals when available.
- Is the AI Advisor free?
Yes, the AI Cigar Advisor is completely free for all users. You do not need an account to use it, though having an account lets the advisor give better personalized recommendations over time.
Cigar-Related Questions:
- What kinds of cigars are listed on CigarFinder?
We list premium hand‑rolled cigars, machine‑made cigars, flavored cigars, cigarillos, limited‑edition releases, samplers, and accessories such as humidors and lighters.
- What’s the difference between premium and machine‑made cigars?
Premium cigars are hand‑rolled using whole‑leaf (long‑filler) tobacco and natural wrappers, often aged for complexity. Machine‑made cigars are mass‑produced, often using chopped short‑filler tobacco and homogenized wrappers; they’re more affordable but lack the craftsmanship and flavor depth of premium cigars.
- Do you list rare or limited‑edition cigars?
Yes, when our partner retailers have them in stock. These items are produced in small quantities and may sell out quickly.
Coupons & Promotions
- Can I submit a coupon or promo code?
Yes. If you have a verified coupon or promotion from one of our partner retailers, you can submit it via the “Contact Form” form on our help page. Our team will review it and, if valid, add it to our listings.
Customer Support & Experience
- How do I contact support?
Visit our Contact page or email support@cigarfinder.com. Our team of cigar enthusiasts will respond promptly.
- Can I track my orders through CigarFinder?
We don’t process orders, so shipping tracking happens on the retailer’s site. Your Order History page keeps a record of products you clicked on for quick reference.
- How often are prices and coupons updated?
We refresh product data multiple times per day and update coupon codes as soon as they become available. Prices can fluctuate, so always confirm at checkout.
- Does CigarFinder charge any fees?
No. Our service is free. We earn a commission from partner retailers without affecting the price you pay.
- Why aren’t certain cigars or retailers listed?
We list only reputable, authorized retailers who meet our quality and compliance standards. If a brand is missing, it may not meet those standards or may be temporarily out of stock.
General Information
- What is CigarFinder.com?
CigarFinder.com is a price‑comparison and discovery platform for premium cigars, machine‑made cigars, accessories and related products. We aggregate real‑time pricing, coupons and promotions from authorized retailers, allowing you to easily find the best deals. We don’t sell products ourselves; purchases are made directly through our partner retailers.
- Who writes CigarFinder’s content?
Our articles, guides and FAQs are written by experienced cigar enthusiasts and researchers. We review content regularly for accuracy, legal compliance and readability, and consult industry experts when needed.
Glossary & Guide
- Where can I learn more about cigar terminology and tips?
Visit our blog for guides on cigar sizes, wrapper types, pairing suggestions and storage tips. We also maintain a glossary of common terms to help newcomers navigate the world of cigars.
